I learned that I judge people too harshly and never think about what might be going on for them internally.
I create a lot of stories in my head about others intentions and it causes me a lot stress and anxiety.
“Everyone has a story that will bring you to your knees”. You just need to be curious enough past your initial impressions.
I just got back from a cancelled flight yesterday and had a similar experience, uncanny. Watching the agent calm the man who was off the charts angry was magic. A reminder that we all have an underlying factor in our actions that is invisible to those around us.