When Is It Okay To Say No?

How is it possible that two little words - yes and no - are the most confusing words to use? We say yes when we should say no. Sometimes we even say no when we should have said yes. Creating boundaries can be confusing. Saying yes isn't always the better or easier choice, a yes can get you in trouble for reasons you hadn't considered, and I'll teach you a simpler method for saying no.